Responsible Gaming at 35bed

Responsible gaming means enjoying casino games, sports betting, and other gambling activities in a way that stays fun, affordable, and fully within your control. At 35bed, we believe that every player in Bangladesh deserves a safe experience — one where entertainment never crosses the line into harm.

For the vast majority of our members, gambling is exactly that — entertainment. They set a budget, play within it, and move on. But for a small number of people gambling can develop into a problem that affects finances, relationships, and mental health. 35bed takes this seriously, and our responsible gaming program is built around giving every member meaningful tools to stay in charge of their experience.

Responsible gaming at 35bed is not a checkbox — it is a core part of how we operate. We regularly review player activity for indicators of distress, enforce strict 21+ age verification, and offer a range of self-management tools that are available to every member at any time, free of charge and without judgment.

Self-exclusion is the most powerful responsible gaming tool available at 35bed. When you self-exclude, your account is blocked from all gambling activity for the period you choose. During a self-exclusion you cannot log in, deposit, place bets, or access any game on the Platform. The following self-exclusion periods are available:

• Short-term exclusion: 1 week or 2 weeks — suitable for players who want a brief pause to reset their habits.
• Medium-term exclusion: 1 month or 3 months — recommended when gambling is starting to feel less enjoyable or more compulsive.
• Long-term exclusion: 6 months or 1 year — for members who need a significant distance from gambling to regain perspective.
• Permanent exclusion: indefinite closure of your account — the strongest option, recommended for anyone who feels they have or may develop a gambling disorder.

To activate self-exclusion, log in to your account and visit the Responsible Gaming section of your account settings, or contact the 35bed support team via live chat or email. Self-exclusion requests are processed immediately and cannot be reversed during the active exclusion period.

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling spending under control. 35bed allows every registered member to set a personal deposit limit on a daily, weekly, or monthly basis. Once a limit is set, the Platform will automatically decline any deposit that would cause you to exceed it during that period. You can set your deposit limit at any time via your account settings. Available limit types are:

• Daily deposit limit: caps the total amount you can deposit within any 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly deposit limit: caps the total amount you can deposit across any rolling 7-day window, giving you broader control over your week-to-week spending.
• Monthly deposit limit: caps your total deposits across any rolling 30-day period, ideal for players who prefer to plan their entertainment budget on a monthly basis.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a 7-day cooling-off period before it comes into force — this delay is a deliberate consumer protection measure and cannot be waived. If you need to set an emergency limit reduction, contact the 35bed support team directly and we will action it without delay.

A time-out is designed for players who want to pause their gambling activity for a short period without committing to a full self-exclusion. During a time-out your account remains open but all gambling features — deposits, betting, and game access — are suspended for the duration you select. Available time-out periods at 35bed are:

• 24 hours — a one-day cool-down, suitable when you have had an emotionally charged session and want to clear your head before playing again.
• 48 hours — a two-day pause to reflect, especially useful after a losing streak or an unexpectedly large gambling session.
• 7 days — a full week away from the Platform, giving you time to reassess your habits and speak to someone if needed.

To activate a time-out, visit the Responsible Gaming section of your account settings or contact support. Once a time-out is active it cannot be cancelled early — the pause must run its full course. Unlike self-exclusion, a time-out ends automatically at the conclusion of the selected period, after which you are free to resume playing if you wish.

35bed operates a strict 21+ policy. Every new member is required to complete age and identity verification (KYC) before any deposit or withdrawal can be processed. Accounts that cannot verify a minimum age of 21 years are closed immediately and any balances are returned. 35bed does not permit underage gambling under any circumstances.

If you share a device or household with a minor, we strongly recommend taking the following precautions to prevent underage access to the 35bed platform:

• Always log out of your 35bed account when you finish a session, especially on shared devices such as family tablets or shared smartphones.
• Use a strong, unique password for your 35bed account and never share it with anyone, including family members or friends.
• Install parental control software on any shared device (available for Android and iOS) to restrict access to online gambling services at the device level.